Shipping Policy

At Backstage Closet, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipping of your purchases from our website. By placing an order with us, you agree to the following shipping policies.

1. Order Processing Time

Processing Time: Orders are typically processed within 5-7 business days (Monday through Friday, excluding holidays) after payment is received. During high-volume periods, such as holidays or sales events, processing times may be extended.
Order Confirmation: After placing your order, you will receive an email confirmation with your order details. Please review your order carefully and contact us immediately if any changes are necessary.

    2. Shipping Methods and Costs

    Shipping Methods: We offer a variety of shipping options to meet your needs, including standard shipping, expedited shipping, and express shipping. Shipping methods and costs will be calculated at checkout based on your location and the shipping method selected.
    Shipping Costs: Shipping costs are determined by the weight and dimensions of your order, the shipping method chosen, and the destination. Any applicable shipping charges will be displayed during checkout before you complete your purchase.

      3. Estimated Delivery Times

      Domestic Shipping: For orders shipped within the USA, delivery typically takes 3 to 5 business days after the order is processed and shipped, depending on your location and the shipping method selected.
      International Shipping: For orders shipped outside the USA, delivery times may vary depending on the destination, customs processing, and shipping method selected. Estimated delivery times will be provided at checkout.

        Please note that delivery times are estimates and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing.

        4. Shipping Restrictions

        Shipping Destinations: We currently ship to USA. If your country is not listed at checkout, please contact us to inquire about shipping options.
        PO Boxes and APO/FPO Addresses: We ship to PO Boxes and APO/FPO addresses; however, delivery times may be longer. Certain shipping methods may not be available for these addresses.

          5. Tracking Your Order

          Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order online using the tracking number provided. Please allow up to 24 hours for the tracking information to update.
          Missing or Delayed Packages: If your tracking information indicates that your package has been delivered but you have not received it, or if your package is delayed, please contact us at please@helptrumpfight.com for assistance. We will work with the shipping carrier to resolve any issues.

            6. Customs, Duties, and Taxes

            International Orders: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs. Customs policies vary by country, so please check with your local customs office for more information.
            Customs Delays: Customs processing may cause delays in delivery. We are not responsible for delays caused by customs clearance or any associated fees.

              7. Undeliverable Packages

              Incorrect Address: Please ensure that your shipping address is complete and accurate at the time of purchase. If a package is returned to us due to an incorrect or incomplete address, we will contact you to confirm the correct address. Additional shipping charges may apply for reshipment.
              Unclaimed Packages: If a package is unclaimed or refused by the recipient and returned to us, we will contact you to arrange for reshipment. Additional shipping charges may apply.

                8. Lost or Damaged Packages

                Lost Packages: If your package is lost in transit, please contact us at please@helptrumpfight.com as soon as possible. We will work with the shipping carrier to locate your package and, if necessary, initiate a claim.
                Damaged Packages: If your package arrives damaged, please take photos of the damaged packaging and items and contact us within 30 days of receipt. We will work with you to resolve the issue, which may include replacing the damaged items or providing a refund.

                  9. Contact Us

                  If you have any questions or concerns about our Shipping Policy, please contact us at:

                  Email: please@helptrumpfight.com

                  We appreciate your business and look forward to delivering your order promptly and securely.